Return Policy

Terev Organics LLC inspects all outbound shipments before they leave our facilities. Terev Organics LLC uses the United States Post Office as its shipper and damage can occur during transit. Damage can occur in two primary fashions: concealed damage, and noticeable damage. A claim cannot be filed for either type of claim unless all of the original packaging is available for inspection without any alterations. All shipping claims must be made within 48 hours of receipt.

MOST IMPORTANTLY, ALL ITEMS MUST HAVE A RETURN AUTHORIZATION NUMBER AND FORM FROM Terev Organics LLC WHEN RETURNING AN ALREADY ACCEPTED PACKAGE DUE TO A SHIPPING CLAIM.

All claims will be denied if the above criteria are not met. Terev Organics LLC reserves the right to take up to seven business days to resolve its shipping matters with the United States Post Office. We are confident that when the above criteria is met that all freight claims are resolved quickly and easily. In the event that Terev Organics LLC ships an incorrect item we will replace the item at no cost to the customer, however we must be contacted and we must verify that the item is indeed incorrect.

MOST IMPORTANTLY, ALL ITEMS MUST HAVE A RETURN AUTHORIZATION NUMBER AND FORM FROM Terev Organics LLC WHEN RETURNING AN ITEM WHICH HAS BEEN SHIPPED INCORRECTLY.

How long will it take to process my order?

Orders will be processed as soon as possible. Orders placed on Saturday, Sunday, and holidays, will be processed the next business week. If you ordered an item that is out-of-stock, you will receive an email with expected shipping date. Orders containing both in-stock and out-of-stock items will be shipped when all items are in stock.

Please fill out the form below to start your return request.

8 + 6 =